Comments on: Customer Support in Daily Life http://blogs.confusticate.com/jeremy/2010/01/29/customer-support-in-daily-life/ the sometimes journal of Jeremy Beker Wed, 09 May 2012 14:16:19 +0000 hourly 1 http://wordpress.org/?v=3.5.1 By: Jeremy http://blogs.confusticate.com/jeremy/2010/01/29/customer-support-in-daily-life/#comment-288 Jeremy Fri, 05 Feb 2010 13:17:29 +0000 http://blogs.confusticate.com/jeremy/?p=446#comment-288 You are correct, there are always exceptions where answering the direct question is the wrong thing to do, however, I would still say that the default behavior should be to answer the question unless you have a very good reason. And if you can’t answer the question it is important to take the time to explain why, not just blow the person off.

]]> By: madking http://blogs.confusticate.com/jeremy/2010/01/29/customer-support-in-daily-life/#comment-287 madking Thu, 04 Feb 2010 23:46:40 +0000 http://blogs.confusticate.com/jeremy/?p=446#comment-287 I have to disagree with #1. I assume you are familiar with the idea of knowing just enough to be dangerous. If someone asks a question and answering it will let them know just enough to be dangerous, it is crucial to get the details before giving the info.

What’s the root password?
What the phone number of our biggest client?

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